Refund policy
We always do our best to ensure that you are happy with your Jailed Raven Case, and will support you with any questions, tips and instructions to make the most of yours'. Please reach us at help@jailedraven.com if you need any help.
General:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at help@jailedraven.com. Returns without prior approval will not be accepted.We will send you return instructions, including the appropriate return address. Currently we only have return addresses within HK. Please note that returns are self post, and that we are not able to provide paid shipping labels.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at help@jailedraven.com. Returns without prior approval will not be accepted.We will send you return instructions, including the appropriate return address. Currently we only have return addresses within HK. Please note that returns are self post, and that we are not able to provide paid shipping labels.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Eligibility:
To be eligible for a return, the item must be in its original condition: unused, unworn, with tags attached, and in the original packaging.
Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items or gift cards. Items bought on sale or at a discount are final, and not eligible for return. Digital gift card sales are final and not refundable.
Unfortunately, we cannot accept returns on sale items or gift cards. Items bought on sale or at a discount are final, and not eligible for return. Digital gift card sales are final and not refundable.
Delivery Delays & Orders Intended As Gifts:
We do not accept refunds for orders that do not arrive in time for an event or specific occasion. Please refer to our shipping policy.
We do not accept refunds for orders that do not arrive in time for an event or specific occasion. Please refer to our shipping policy.
Refunds:
We will notify you once we’ve received and inspected your return (Which could take up to 7 days), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
We will notify you once we’ve received and inspected your return (Which could take up to 7 days), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
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Jailedraven("we" and "us") is the operator of (https://www.jailedraven.com) ("Website"). By placing an order through this Website you will be agreeing to the terms above. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Original
All cases are original creations. Unauthorized reproduction is strictly prohibited.